Privacy Policy

Last updated: January 10, 2024

Introduction

The Meadows Co-operative Housing Service Society ("The Meadows," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we handle information through our website and WhatsApp Business API service. This policy applies to all members of The Meadows and recipients of our WhatsApp notifications.

Information We Collect and Process

As a housing society, we maintain essential member records including:

  • Name and contact information
  • Property ownership and residency details
  • Payment records for maintenance charges
  • WhatsApp-registered phone numbers for sending notifications

This information is collected and maintained as part of our official society records and responsibilities.

How We Use Your Information

We use your information primarily for:

  • Sending notifications regarding maintenance charges and invoices via WhatsApp
  • Communicating important society-related information
  • Maintaining official society records
  • Sending public interest notifications when necessary

Our WhatsApp communication is strictly one-way and used only for sending official notifications. We do not use this platform for marketing purposes.

Data Retention

As a housing society, we maintain member records permanently as part of our official documentation. WhatsApp message delivery status and related metadata may be retained for operational and record-keeping purposes.

WhatsApp Business API Usage

By providing your WhatsApp number to The Meadows, you consent to receive notifications through WhatsApp. These messages will be sent via the WhatsApp Business API platform, which is provided by Meta. Your usage of WhatsApp is also governed by WhatsApp's own Terms of Service and Privacy Policy.

Third-Party Services

Our website may include embedded content (e.g., Google Maps). These services may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. Additionally, our WhatsApp Business API service is provided by Meta, and its use is subject to Meta's data handling practices.

Your Rights

You have the right to:

  • Opt-out of WhatsApp notifications by informing the society office
  • Request access to your personal information we maintain
  • Request correction of any inaccurate information
  • File complaints with relevant authorities if you believe your data privacy rights have been violated

Data Security

We maintain appropriate administrative and technical safeguards to protect your information. Access to member data is restricted to authorized society officials only.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, when appropriate, through society notices.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

The Secretary
C2 Office, The Meadows
Shantigram, Ahmedabad
Gujarat 382421
Email: